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Cancellation Policy

Please be advised that cancellations made up to 24 hours before a scheduled appointment via email, text, or phone call will be processed without a penalty. Cancellations made 24 hours or less before an appointment will be subject to a charge of half of the service rate. This includes appointments where our service provider is unable to access the property, is turned away, or the client is unavailable. If Kensley Captures cancels an appointment with less than 24 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability. To cancel or reschedule, please contact us by texting or calling 608-772-7451, or emailing us at Nathan@kensleycaptures.com

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